Frequently Asked Questions — NaughtyHut NZ

Orders placed before 2pm NZT are dispatched same business day. Most major NZ cities (Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin) receive their order the next working day via tracked NZ Post courier. Rural addresses typically add 1–2 extra days.

Yes! NaughtyHut ships to Australia with delivery typically taking 2–5 business days. All orders are dispatched in plain, discreet packaging with a neutral billing descriptor — no matter where you are in Australasia.

Yes to both. We ship NZ-wide including rural delivery (allow an extra 1–2 days) and PO Boxes. Every order is sent with tracking so you can follow your parcel the whole way.

Yes. As soon as your order is dispatched you'll receive an email with a NZ courier tracking link. You can follow your parcel from our warehouse to your door.

Yes — free shipping is available on qualifying NZ orders. Check our shipping policy page for the current free shipping threshold. Australia orders may have a flat shipping rate applied at checkout.

Absolutely. Every NaughtyHut order ships in plain, unbranded cardboard boxes or unmarked black courier bags. There is no logo, no product name, no mention of NaughtyHut anywhere on the outside of the parcel — or on the courier label. Your neighbours, flatmates and family will have no idea what's inside.

Your bank or credit card statement will show a neutral, generic business name — not NaughtyHut or any reference to adult products. Your purchase is completely private from checkout to delivery.

Completely confidential. Our NZ-based support team treats every enquiry with total discretion — no judgement, no awkwardness. You can ask us anything about products, sizing, materials or usage and we'll give you a plain-English answer.

Yes — we only stock body-safe, phthalate-free products made from medical-grade silicone, ABS plastic, borosilicate glass or stainless steel. We carry trusted brands including Satisfyer, We-Vibe, LELO, Lovense, Womanizer, Fleshlight, Tenga, Fun Factory and more. No cheap, unsafe materials — ever.

Yes — it is completely legal to buy and own sex toys in New Zealand. You must be 18 years or older to purchase from NaughtyHut. By completing a purchase you confirm you are 18+.

For first-timers, a Satisfyer Pro 2 (clitoral suction toy), a small bullet vibrator or a beginner vibrating cock ring are our most-recommended starting points. They're affordable (from $24 NZD), easy to use, body-safe and overwhelmingly our top sellers. Not sure where to start? Read our beginner's guide.

Water-based lubricant is the safest choice for all toy materials and is compatible with condoms. Never use silicone-based lubricant with silicone toys — it can degrade the surface over time. For anal play or shower use, a silicone or hybrid lubricant works well on glass or stainless steel toys.

Clean before and after every use with warm water and mild soap, or a purpose-made toy cleaner. Dry thoroughly and store in a clean pouch away from other toys and direct sunlight. Non-motorised silicone, glass and stainless steel toys can be boiled or put in the dishwasher (no detergent). Never submerge a motorised toy unless it's rated IPX7 waterproof. Read our full care guide.

Vibrators stimulate through surface vibrations — direct contact on or inside the body. Air-pulse toys (like the Satisfyer Pro 2 or Womanizer) use gentle pressure waves to stimulate the clitoris without direct contact, creating a suction-like sensation many people find more intense or comfortable. Many customers enjoy both.

We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay and Afterpay. All prices are in New Zealand dollars and include GST.

Yes — Afterpay is available at checkout. Shop now and pay in 4 interest-free weekly instalments. Approval and limits are set by Afterpay. Late fees may apply for missed payments.

For hygiene reasons, we cannot accept returns on opened intimate products. However, if your item arrives faulty or damaged, we will replace it or issue a full refund — just contact us within 7 days of delivery with photos of the issue and we'll sort it out quickly.

Yes — all prices shown on NaughtyHut are in New Zealand dollars (NZD) and include GST. No surprise charges at checkout.

Yes — we stock a full range of couples toys NZ including vibrating cock rings, wearable couples vibrators (We-Vibe Sync, We-Vibe Chorus), app-controlled remote toys (Lovense Lush 4, Ferri) and beginner couples kits. Read our couples toy guide.

Yes — our bondage NZ collection includes restraints, wrist and ankle cuffs, blindfolds, bondage tape, paddles, floggers, beginner bondage kits and more. All products are curated for safety and comfort with quick-release options on beginner sets. Read our bondage beginner's guide.

Yes. We recommend medical-grade silicone, glass or stainless steel toys and unscented, pH-balanced water-based lubricants (Sliquid H2O, Pjur Original) for sensitive skin. Avoid fragranced or flavoured lubes if you have sensitivities.

NaughtyHut operates exclusively online. We do not have a walk-in retail store or click-and-collect service. All orders are placed online and delivered directly to your door in discreet packaging.