Price Beat Guarantee

If you find the same product cheaper at another New Zealand retailer, we'll beat that price by 10%. Here's exactly how it works, so there are no surprises.

How the guarantee works

Show us a qualifying lower price from a New Zealand retailer and we'll sell you the same item at 10% below that advertised price. For example, if a competitor advertises an item at $100, you pay $90.

What qualifies

  • The competitor must be a New Zealand-based retailer with a public New Zealand website or physical store.
  • It must be the identical product — same brand, same model, same variant, colour and size.
  • The item must be in stock and available to order at the competitor at the time of your claim.
  • The advertised price must be the total price a customer pays, including GST, before shipping.
  • The price must be publicly advertised and independently verifiable by us.

What doesn't qualify

  • Overseas retailers, parallel imports, and grey-market sellers.
  • Marketplace and auction listings (Trade Me, eBay, Amazon, Temu, Facebook Marketplace and similar).
  • Clearance, liquidation, run-out, ex-display, second-hand, damaged or refurbished stock.
  • Member-only, subscriber-only, staff, student, bundle or discount-code prices not available to the general public.
  • Limited-time flash sales, doorbusters, and prices available only for a stated quantity.
  • Pricing errors, and prices we reasonably believe to be below the competitor's own cost.
  • Bundles, kits or multi-buy offers where the individual item price is not separately advertised.

How to claim

  1. Email support@naughtyhut.co.nz with a link to the competitor's listing, or a dated screenshot showing the product, price and availability.
  2. Tell us the product you want and the price you've found.
  3. We'll verify the listing and reply, usually within one business day.
  4. If it qualifies, we'll send you a discount code or adjust your order.

Timing

Claims can be made before you order, or within 7 days of your order date if you find a qualifying lower price after purchasing. We'll refund the difference to your original payment method.

Limits

  • One claim per product, per customer, per 30 days.
  • Reasonable household quantities only — we may decline commercial or resale quantities.
  • We verify every claim and may decline where a listing can't be independently confirmed.
  • We may update or withdraw this guarantee at any time. The terms that apply are those published at the time of your claim.

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.